Shipping Policy
At Enfinity Leather Hub, we are committed to providing you with high-quality leather products and an exceptional shopping experience. If, for any reason, you are not satisfied with your purchase, we are here to help. Please review our return policy below:
Inspection and Quality Assurance
Before any order is dispatched, our dedicated team conducts a thorough quality check to ensure that your leather garment meets our exacting standards. We also enclose a detailed checking report with your order to provide transparency about the quality of the product you receive.
Returns and Exchanges
If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange process within 14 days of receiving your order. To be eligible for a return or exchange, please ensure the following:
Eligibility Criteria
- Unused and Unworn Condition: The leather garment must be in its original, unused, and unworn condition. It should not show any signs of wear, damage, or alteration.
- Original Packaging: Please return the item in its original packaging, including any tags, labels, and accessories that were included with the product.
Measurement Discrepancies
We understand that accurate measurements are essential for a perfect fit. If the garment you receive differs from the measurements you submitted, we will replace it with a new one absolutely free of charge. To ensure a correct fit, we encourage you to provide accurate measurements when ordering a custom-sized garment.
Return or Exchange Process
To initiate a return or exchange, please contact us by email at info@enfinityleatherhub.com. Our customer support team will guide you through the process and provide you with a Return Authorization (RA) number. Please include the RA number with your return package.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a measurement discrepancy or a defect in the product. In such cases, we will cover the return shipping costs.
Refunds
Upon receiving and inspecting your returned item, we will notify you of the status of your refund. If your return is approved, we will process a refund to your original payment method. Please allow a reasonable time for the refund to reflect in your account.
Contact Us
If you have any questions or need assistance with your return or exchange, please do not hesitate to contact us. You can reach our customer support team by emailing us at info@enfinityleatherhub.com.
We value your satisfaction and appreciate your trust in Enfinity Leather Hub. Our goal is to ensure that you are delighted with your purchase, and we are here to assist you every step of the way.